Data Protection Documentation

Privacy Policy — How 299db keeps your information secure

The security of your personal information is our top priority. This Privacy Policy explains what data 299db collects, how it is used, and how it is kept secure.

Last Updated: January 2026
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How 299db protects your data

Encrypted data transmission

All your data is transmitted via 256-bit SSL encryption. No one can intercept or read your data in transit.

No Third-Party Sales

299db never sells or rents your personal information to advertisers or any third parties.

Control over your data

You have the full right to view, correct, or request deletion of your data at any time.

Secure Data Storage

Your data is stored on secured servers. Regular security audits are conducted to ensure data protection.

Cookie transparency

We are fully transparent about which cookies we use and why. You have the option to disable non-essential cookies.

Marketing Opt-Out

You can unsubscribe from promotional messages at any time — no hassle, no complications.

Welcome to 299db. We know how important the security of your personal information is to you. This Privacy Policy is designed to be fully transparent — explaining what data 299db collects, why we collect it, how it is used, and what measures are in place to keep your information safe.

This Privacy Policy applies to all 299db services, mobile applications, and the website. By using the platform, you consent to this Privacy Policy. We are always committed to earning and maintaining your trust.

This policy was last updated in January 2026. You will be notified at your registered email address if any changes are made.

01 What information we collect

Certain information is collected at 299db to enable registration and deliver our services. This data is used solely to provide you with the best possible experience. We do not collect anything beyond what is necessary.

Data Type What is collected When it is collected
Identity Information Full name, date of birth, national ID number During registration and KYC verification
Contact Information Email address, mobile number At the time of account creation
Financial information Mobile banking number, transaction history On deposits and withdrawals
Device information IP address, browser type, operating system During platform use
Gaming history Betting history, win/loss records While playing games

Automatically collected data includes cookie data, log files, and user behavior analytics. This information is used to improve platform performance and prevent fraud.

02 Purpose of Data Use

299db uses collected data only for specific, legitimate purposes. We never use your information for anything unnecessary. The primary purposes are outlined below:

  • For account creation, verification, and management
  • To process deposits, withdrawals, and transactions
  • To comply with international Anti-Money Laundering (AML) regulations
  • To provide customer support and technical assistance
  • For fraud detection to keep the platform secure
  • To offer a personalized gaming experience and promotional offers
  • To monitor usage patterns and ensure responsible gaming
  • To meet legal obligations and submit reports to regulatory authorities

Your information is never sold to third parties for advertising purposes. That is 299db's commitment.

03 Data Sharing Policy

299db handles your personal information with strict confidentiality. In limited circumstances, sharing certain data may be necessary — and in every case, rigorous data protection standards are followed.

  • Payment Providers: Necessary data may be shared with bKash, Nagad, and Rocket for transaction processing
  • Legal authorities: Information may be disclosed in response to a court order or a lawful request from a government authority
  • Security Partners: Limited data may be shared with trusted security partners to help prevent fraud
  • Technology Providers: Third-party software providers required for platform operations

In all of the above cases, third parties are required to comply with our privacy standards. They may not share your information further and may only use it for the specified purpose.

299db never sells or transfers your information to advertising companies, data brokers, or marketing agencies.

04 Cookie Policy

299db uses cookies on its website. Cookies are small text files stored in your browser. They are essential for improving your experience and keeping the platform running smoothly.

  • Essential Cookies: To maintain login sessions and ensure security — these cannot be disabled
  • Functional cookies: To remember your preferences and language settings
  • Analytics Cookies: To understand platform usage — these can be opted out of
  • Marketing Cookies: To show relevant promotions — these are entirely optional

Cookies can be managed at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.

05 Data Retention Period

How long your data is retained depends on the type of information and applicable legal requirements. 299db does not hold onto data any longer than necessary.

  • Active account data: retained for as long as the account remains active
  • Financial transaction records: retained for 5 to 7 years as required by law
  • KYC documents: retained for up to 5 years after account closure
  • Cookie and session data: automatically deleted within 30 days to 1 year
  • Customer support communications: retained for up to 3 years

Even if you request account deletion, some data may need to be retained for a specified period due to legal obligations.

06 Your rights

As a 299db user, you have full rights over your own information. We respect those rights and are committed to responding promptly to any request you make.

  • Right to Access: You can request to know what information we hold about you
  • Right to Rectification: You may request corrections to any inaccurate or outdated information
  • Right to Erasure: You may request deletion of your data under certain circumstances
  • Right to Restrict Processing: You may restrict the use of your data to specific purposes
  • Right to Portability: You can export your information in a standard format
  • Right to object: You may object to marketing communications or specific data processing activities

To exercise any of these rights, contact our support team. We will respond to your request within 24 to 72 hours.

07 Minor Privacy

299db is a platform exclusively for users aged 18 and above. We never intentionally collect personal information from anyone under the age of 18.

  • Age is verified at the time of registration
  • Any account identified as belonging to a minor is immediately suspended
  • Any data identified as belonging to a minor is deleted immediately
  • Parents who have concerns are welcome to contact us

If you discover that your child under the age of 18 is using 299db, please contact us immediately.

08 Security Measures

299db uses industry-leading security measures to protect your information. Our security team monitors systems 24/7 to detect any unusual activity.

  • 256-bit SSL/TLS encryption — applied to all data transmissions
  • AES-256 encryption — for sensitive data stored in the database
  • Two-Factor Authentication (2FA) — for account security
  • Regular third-party security audits and penetration testing
  • Real-Time Fraud Detection System
  • Data Backup & Disaster Recovery Plan

In the event of a security incident, affected users will be notified within 72 hours and steps will be taken to resolve the issue promptly.

09 Policy Changes

299db may update this Privacy Policy from time to time. Changes may be made due to business updates, legal requirements, or service improvements. We maintain full transparency with every change.

  • Advance notification will be sent to your registered email address for any significant changes
  • The date of any change will always be noted at the top of the page
  • Previous versions will be archived and made available upon request
  • Continued use of the platform after a policy update takes effect will be considered your acceptance of the changes

For major changes, you will be notified at least 14 days before they take effect.

10 Contact Us

For any questions or concerns about this Privacy Policy, or to make any request regarding your data, please contact our data protection team.

  • Email: [email protected] (general inquiries)
  • Data Protection Requests: Email [email protected] with "Data Request" in the subject line
  • Response time: within 24 to 72 hours on business days
  • Customer support chat: log in to the platform and reach us via live chat

Our privacy team takes every request seriously and is committed to resolving it as quickly as possible.

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Your data is safe — join now!

You now know about 299db's robust privacy policy and security measures. Register safely and enjoy the best online gaming experience in Bangladesh.

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